Data Planet

Help & FAQ

Quick answers to common questions. Still stuck? We're happy to help.

How fast is delivery?

Most bundles arrive within about 5 minutes after you approve the MoMo payment (AirtelTigo iShare is often about 2 minutes). Each bundle shows its usual delivery time before you pay. You can close the page; your data still comes.

What if my data does not arrive?

If a bundle is not delivered within about 10 minutes after you pay, or the network cannot send it, your money is refunded to the MoMo number that paid, automatically. You don't need to ask. Refunds usually arrive within minutes, sometimes up to a few hours.

Do the bundles expire?

The validity is shown on every bundle card before you pay, so you always know what you are buying.

I typed the wrong number. What now?

Before you pay, we check that the number belongs to the network you chose, so a number on the wrong network is stopped. If the data went to a different, valid number on the same network, the network has already delivered it and we cannot take it back automatically. Message us on WhatsApp with your order reference and we will look at it with you.

I did not get the payment prompt

MTN: dial *170# → My Wallet → My Approvals. Telecel: dial *110# → My Wallet → My Approvals. AT Money: dial *110# → My Wallet → Approvals. Approve within about 3 minutes, and please do not pay twice for the same order.

Can I buy data for someone else?

Yes. Enter their number, untick “Pay with MoMo from this same number” and enter the MoMo number that will pay.

The payment failed. Was I charged?

If your order says “Payment not completed”, no money was taken for that order. If your MoMo still shows a deduction, message us on WhatsApp with the order reference and the time.

Is it safe?

You approve every payment yourself on your own phone with your PIN. We never ask for your PIN, and nobody from us will ever call you to ask for it.

How do I track my order?

Tap “Track” at the top and enter your order reference (it starts with OD-) or the phone number the data was sent to. You can also ask the chat.

Talk to a person

Send your order reference (OD-…) so we can help faster.

Chat with us on WhatsApp

Help & FAQ
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